How to check if the problem is caused by other non Benq APP installed thru EasySetting?
Confirm if the user had installed any non-BenQ preloaded APPs?<br> 1) If yes, please reset to default under Android first. &nbsp;&nbsp;&nbsp;a. If problem is not solved, refresh the FW and check the result.<br> &nbsp;&nbsp;&nbsp;b. If the problem is not solved, it may be caused by the unit itself, not the APP or Android system.<br> &nbsp;&nbsp;&nbsp;c. Kindly disassemble the unit and check the defected parts.<br> 2) If not, please proceed the normal troubleshooting.
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